Useful Information for Rixwell Viru Square Hotel guests

DEAR GUEST

We are delighted that you have chosen to stay at the Rixwell Viru Square Hotel. The information in this handbook has been prepared as a guide to explain the services, policies and safety procedures that are available in our hotel.
We trust that you will feel relaxed in our comfortable guestrooms. Our friendly and efficient staff will always be happy to assist you in every possible way to ensure that the time you spend with us is pleasant and carefree in every aspect.
Service and guest care are our specialty. We are always ready to act upon the comments and suggestions of our valued guests. We hope that the next time you are in Tallinn your choice will be to stay at the Rixwell Viru Square Hotel!

Sincerely, 
Jelena Stirna,
Rixwell Hotels Estonia General Manager


INFO FOR GUESTS

Breakfast:

  • Monday - Friday:  07:00 - 10:30
  • Saturday - Sunday: 07:30 - 11:00

Our breakfast buffet is available on the 1st floor 

Room cleaning service:

08:30 - 16:00

Check-in

from 14:00

Check-out

by  12:00

If you have any questions, please contact reception 
(tel. 500 or +372 6691500)

We wish you a pleasant stay!

 

USEFUL INFORMATION

Address

Viru tänav 11, Tallinn,10140, Estonia
(Tel.: 500 or +372 6691500), info.virusquare@rixwell.com 

Additional services

  • For an additional fee we offer:
  • Tooth brush and tooth paste - 2.00 EUR
  • Shaving kit - 2.00 EUR
  • Slippers - 2.00 EUR
  • Additional towel set - 3.00 EUR
  • Additional bed linen set - 5.00 EUR

Breakfast

Breakfast is served every day in the breakfast hall on the 1st  floor of the hotel.
Breakfast hall working hours:

  • Mon - Fri from 7:00 to 10:30
  • Saturdays, Sundays and national holidays from 7:30 to 11:00.

If you prefer an early take away breakfast, please inform the reception in advance.
We offer breakfast for guest’s visitors for an additional fee of 12,00 EUR / pers.

Car parking

Nearby paid parking is located in Tallinn Old Town, approximately 
a 3 min. drive from the hotel. A hotel has car parking with limited parking place. For more information, please contact reception (500 or +372 6691500).

Check - in

Check-in starts at 14:00. In case of early check - in please inform the reception in advance. Early check - in is based upon availability and for an extra charge.

Check - out

The check - out time is by 12:00. If you wish to stay longer, please inform the reception in advance, before 12:00. Late check - out is based upon availability and for an extra charge. 

Conference rooms

In Hotel are located conference & meeting rooms for up to 45 pers. For more information please contact 500 or +372 6691500, info.virusquare@rixwell.com 

Credit cards

We accept  MasterCard, Maestro, and Visa.

Drinking water

The tap water is not recommended for drinking. Drinking water in bottles is available at the reception for an extra charge.

Electricity

The voltage in the hotel is 220V.

Electrical safety tips

  • Do not use electrical appliances if a spark occurs.
  • It is necessary to avoid contact between 
  • electrical devices and moisture or water.
  • Do not touch electrical appliances, switches, etc. with wet hands.
  • Do not touch wiring elements, lamps, switches, or simply working appliances with hands while taking a bath or standing barefoot on a wet floor. Do not place electric heaters near flammable materials.
  • Do not leave unattended appliances, especially an iron 
  • or electric heater  plugged in. Do not flood water on inflamed cable or break it off with hands. Do not pull out a plug of an electric device by the cable.
  • Do not touch electric wires with bare ends with your hands.
  • Do not pour water on a plug or power cord when it is on fire.
     

Evacuation plan

There is an evacuation plan for each floor. The location of the room is marked on the plan, as well as all emergency paths and evacuation exits.

Extra bed

Children under 7 years of age - providing for free extra bed and breakfast 8-15 years 15.00 EUR / per night - including  an extra bed and breakfast Older than 16 years 21.00 EUR / per night - including  an extra bed and breakfast. In case of the need for an extra bed please contact reception.
 (Ext. 500 or +372 6691500).

Fire safety

There is a smoke detector in each room. In case of a fire please leave the room immediately and follow the evacuation signs in the corridors. Do not use the elevator!

Fire and rescue service

You can call the fire service, dial 112.

Internet connection

A free Wi-Fi network is available in the hotel.
Network: VanaWiru
Password: 1231232121

Lost and found

  • Personal belongings which are found in guest rooms will be kept at the hotel for 3 months. Personal hygiene products and food will not be kept!
  • Forgotten belongings may be sent back for an additional price, which includes the service of the hotel 15.00 EUR + postal expenses.
  • The hotel is not responsible  for the guest’s personal belongings.

Luggage

The luggage room is located on the first floor of the hotel.
This service is free of charge.

Medical care

In case of a need for  medical care please contact the reception (Ext. 500 or +372 6691500, or call an AMBULANCE: 112. 

Pets

Pets are allowed only upon request. The additional fee for a pet is 20.00 EUR per night. 
For further information please contact the reception.

Post service

You can leave your correspondence at the reception. 

Restaurant / Bar

Caffe / bakery “Rukis” is located on hotel 1th floor. Restaurant offers European cuisine. Restaurant and Bar opening time: every day 08:00-20:00. Tel.: +372 5191 9501,

Room cleaning service

Room cleaning service is performed every day from 8:30 to 16:00
Please place the “Clean Room” card on the door knob if you wish your room to be cleaned. If you do not want to be disturbed, please place the “Do not disturb” card on the door knob.
To change the towels please leave them on the floor.
The bed linen is changed at least every third day of your stay.

Sauna & Turkish bath

In a hotel for additional cost is available Finnish sauna (2-nd floor) and a Turkish bath (3-rd floor). For prices and information please call 500 or +372 6691500.

Security

The hotel has a video monitoring system in public areas and 24 - hour security. Police number: 112.

Sightseeing

The hotel offers a variety of sightseeing tours. For more information, please contact the reception (Ext. 500 or +372 6691500).

Smoking

This is non - smoking hotel.
The penalty fee for smoking in the room is 150.00 EUR.

Telephone

Reception: 500 or +372 6691500.
To call another room please dial your room number.

Television

Free television channels are available at the hotel.

Transfer

The hotel offers a transfer service from / to airport. This service is for an extra charge. Please call the reception in case a transfer is required 
(Ext. 500 or +372 6691500).

Wake-up cal

To arrange a wake - up call, please contact reception 
(Ext. 500 or +372 6691500).

We wish you a pleasant stay!
 

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